Outsourced IT Makes Your Life Easier.
One of the gifts of doing IT services is that smile of relief when we fix someone’s technology. When we get a call out, we’re happy to go out (or log in remotely) to fix what’s broken. We enjoy getting our customers back up and running quickly. Who said saving the day is only for superheroes?
Still, as much as we get a boost out of being the hero, we’d rather our clients’ systems didn’t go down in the first place. How can we make that happen? By adding you to our managed services client roster. So, what does managed services mean? Fixing things when they break is reactive, whereas managed services are more proactive. It involves:
Ongoing monitoring
Handling system patches
Managing software updates, virus scans, and keeping malware current
Checking hard drive health to help catch issues in advance
Tuning up your technology
Setting up new devices, printers, networks, and systems
As your managed service provider, we get to know not only what’s gone wrong but also find out your goals and objectives. Understanding what your needs are, we can suggest the technology that best serves you. Plus, we might be able to help you find discounts on new software or cut costs for your home office. After all, we can identify where you are duplicating licenses or paying for more than you need.
Managed Services Make Budgeting Easier
All those services sound costly. The benefit is that you’ll pay a single, consistent monthly fee (or annual fee) for all managed services. Instead of having to handle a big financial hit when something does break, you’re already covered.
Plus, if the worst does happen, we already have a relationship. We know what’s important to you, and we focus on your needs. You’re a regular customer we want to keep satisfied rather than a one-off engagement (not that we don't appreciate those, too!).
Of course, no one can promise you’ll never get hit by a cyberattack. There are new threats every single day. But, if malware does strike, we can get you back up and running more quickly. After all, we’ve been keeping your systems up to date. So, less work needs done to clean up.
Types of Managed Services
As with most business solutions, there is no “one size fits all” answer in Managed Services. Your company can outsource for one IT need, or for all your IT needs, with Managed Packages that are designed to act as a full tech team.
Our plans are structured by levels, so that we can adapt our service to your changing needs.
Backup as a Service: With managed backups, all the data stored on your infrastructure will be duplicated and stored our secure off-site server. With a disaster recovery plan (DRP) we can determine what will happen if your digital environment goes down, or how quickly you will have your systems restored.
Managed Communications: When we unify your company’s communications, combining voice, video, chat, and email into one service. This way, all your employees are connecting on one platform, instead of logging into a bunch of different applications.
Networking and Infrastructure: We can maintain your server virtually and off-site, but we can also host servers in our own data center.
Security as a Service: With technology in the cloud or with physical components, we protect your IT environment: anti-malware, patch installation, security reporting, log management and analysis, system monitoring, testing and remediation.
Software as a Service: Based on relationships, we distribute applications via the cloud and we act as the go-between your company and the software developer.
Support Services: We cover helpdesk and troubleshooting needs, taking care of everyday problems like password resets or software updates. We also cover mobile devices, tablets, printers, and more.
Managed Packages: Full service managed solutions designed to have us as your in-house IT team.
Conclusion
The average IT environment is getting more complicated. Your business may have desktop computers, laptops, tablets, printers , mobile devices and other technologies. All these need secure internet access and might need data backup. Connecting all your devices to a shared, secure network is a headache at this point, but it doesn’t have to be your headache. Stabilize your IT expenses and enjoy having an expert on speed dial with managed services.
If you want a higher level of IT support, we should talk about managed services. Email us at hello@zakini.com or give us a call at 305 400 0992.