It’s a Fact: Your Small Business Needs VoIP.
Give your small business a competitive edge over your rivals. Voice over Internet Protocol (VoIP) offers many advantages for small business. Especially SMBs that want to run with the enterprise-sized companies. From chat platforms to video conferencing, modern communication tools allow colleagues to conduct business from anywhere in the world. In addition, you can integrate website live chat, Facebook and text messages all in one system.
VoIP isn’t just another acronym to learn. To put it simply, Voice over Internet Protocol is an alternate communications service that allows businesses to make calls over the internet, rather than through traditional phone lines.
One of the biggest benefits of implementing VoIP capabilities is the elimination of large phone bills every month, as these services are significantly cheaper than physical phone lines. The savings associated with switching from traditional phone services to calls made over the internet have reportedly reached 60% and continue to rise.
Basically, VoIP turns voice conversation into data packets sent between the two network points. Don’t worry, the person you’re calling doesn’t need to be on VoIP. The technology turns the data back into analog at the receiving end if needed.
If you’ve been on Skype, you’ve experienced VoIP. With VoIP you use your broadband Internet connection to make and receive calls. Bypassing traditional or mobile phones, VoIP users avoid long-distance or extra minute charges.
Beyond long distance savings, VoIP setups often include features such as voicemail and call forwarding, at no extra charge. Other useful features could include call forwarding, voicemail transcription, and call recording.
Plus, there’s cost savings from reducing and consolidating communications infrastructure. Streamlining voice, data, and broadband services with one provider can cut costs. With VoIP, you can also reduce your investment in setting up and maintaining traditional communications.
VoIP Enables Flexibility
Mobility is another big reason to move to VoIP. Downloading the business VoIP application turns any Internet-connected device into a VoIP phone. Business users can take their business phone number anywhere — even if they are in another country.
Calls can be forwarded from office phones to the individual’s device of choice. Really, users don’t even need a phone as they can make and receive calls from laptops or desktop computers too. VoIP definitely supports “bring your own device” workplace flexibility, which employees appreciate.
Along with flexibility, a VoIP platform is scalable. VoIP is easy to install as there’s little to no physical hardware to set up. As your business grows, your business can quickly expand the number of users. No more waiting for the telephone company to come out and add additional lines.
Plus, seasonal businesses can add or subtract lines as needed with little to no added cost.
Doing away with telephone hardware frees up space and means fewer maintenance concerns. Working with a VoIP provider, you also gain expert support and confidence your communication tech is up to date.
What About Quality And Security?
A common concern when businesses hear about VoIP is call quality. VoIP needs a good Internet connection to work well, so making sure you have high bandwidth can help. Still, when you don’t have to worry about competing traffic, the quality of a VoIP call can surpass an analog one.
Security is another concern, but keep in mind your landline or cell phone aren’t that secure to begin with. A VoIP business communications solution can be on-premises or cloud-based. However, we recommend to deploy the PBX on the cloud for a reduced investment and better accessibility.
When running VoIP over your private network, the data is as secure as any other application running on your business system. Otherwise, most VoIP service providers encrypt calls.
PBX Has Been Reinvented By 3CX
In addition to all the benefits and features related to the implementation of a modern VoIP system, we are proud to say that we partner with the best VoIP provider: 3CX. As Platinum Partners, we can help your business migrate from an old phone system to a unified and consolidated voice infrastructure.
In todays’ reality, and after all what happened with the coronavirus outbreak, it is likely that your employers are juggling with random video applications, disconnected from each other, and dealing with personal cell phones.
Deploying a remote-friendly solution that your team can use from anywhere via mobile and browser apps, your accomplish several objectives at once:
Improve your customer service
Make communications easier for your staff
Save money
Use office extensions on iOS and Android apps
Empower your team by keeping them in touch via video, chat and phone
Meet with clients face-to-face with App-free web conferencing
Let your website’s visitors get in touch easily with live chat
Analytics Benefit of VoIP
With a VoIP solution, you gain access to more reporting and business analytics. For instance, some VoIP systems integrate with customer relationship management software (CRM) for better data and caller insights.
VoIP call monitoring, recording, and reporting capabilities are also helpful. You can drive better employee training, help identify security threats, and ensure compliance.
VoIP provides cost savings, flexibility, and operations transparency. With this technology as your business backbone, you can focus on revenue and growth.
There are many reasons to implement VoIP. If you are looking to gain or maintain a competitive edge over your rivals, internet-based services could be the answer. The ability to communicate cheaply and on-the-go, while avoiding the threat of outages, will put your business a step ahead of the rest. And with the quick implementation of these services, you could have these advantages within the next few days.
If you want to obtain more information about VoIP, we recommend you keep reading from our partner 3CX, here: https://www.3cx.com/pbx/
Let’s talk about giving your small business an enterprise-level communications system with VoIP. Call us to obtain more information 305 400 0992.