Unified Cloud Phone System & Back-Office Network Deployment for a Global Datacenter Operator

Client:

UK-Based Datacenter Development & Operations Firm

Solution Type:

IT Services

Industry:

Datacenter / Critical Infrastructure / Global Operations

Functionality:

Cloud Phone System · Global PSTN Access · Back-Office Network · BMS Network Design · Remote Deployment

General Info

A UK-based datacenter company operating two datacenters in Qatar and two in Saudi Arabia needed a unified communication and network infrastructure to connect their teams across multiple countries.

Their legacy systems relied on isolated phone lines, fragmented networks, and local configurations that made collaboration and support inconsistent.

They needed a global, secure, centrally managed system — capable of bridging headquarters and all international locations, while also supporting the mission-critical environments of their datacenter operations.

Zakini designed and deployed a cloud-based phone system and standardized network architecture that unified operations across the UK, Qatar, and Saudi Arabia.

Working remotely with local hands-on assistance, Zakini implemented a consistent, resilient network for back-office operations and for the Building Management System (BMS) networks that support datacenter infrastructure.

01

Project Overview

The client required a communication and network environment that matched the complexity of their international datacenter operations. Zakini delivered a global cloud telephony solution and a fully standardized back-office network ensuring consistent connectivity, secure operations, and seamless cross-border communication.

02

Challenge

The organization needed to:

Connect staff across three countries under a single, unified phone system.

Provide global PSTN access, allowing calls to local numbers in Qatar and Saudi Arabia from anywhere.

Deploy a secure and consistent network architecture for multiple branches and datacenter facilities.

Implement networks for both office operations and BMS systems supporting datacenter infrastructure.

Complete the entire deployment remotely, with limited on-site staff and tight construction timelines.

Maintain high availability and redundancy, required by mission-critical datacenter environments.

03

Solution

Zakini delivered a comprehensive communication and network solution that included:

Unified Cloud Phone System

Cloud PBX platform enabling seamless calling between HQ, Qatar, and Saudi Arabia.

Global PSTN integration, giving teams access to local numbers in each country from anywhere in the world.

Centralized management for users, extensions, routing plans, and reporting.

Reduced telecom complexity by consolidating carriers and eliminating local PBX hardware.

Back-Office Network Deployment (All Locations)

Standardized architecture across all branches for predictable performance.

Secure segmented networks for:

Corporate back-office

Datacenter office operations

BMS/Facility management systems

Layered security, VLAN design, and access policies aligned to datacenter security standards.

Remote Delivery with Local Hands-On Assistance

Full remote design, configuration, and testing of all systems.

Detailed deployment documentation and guidance for local teams.

Validation and certification of network performance prior to go-live.

Continuous Management & Optimization

Ongoing monitoring and adjustments for voice, network performance, and connectivity.

Regular updates to ensure reliability, QoS, and alignment with datacenter operational demands.

04

Result

The client now benefits from a standardized, global communication and network environment that supports both their office teams and their mission-critical datacenter operations:

Unified calling experience across the UK, Qatar, and Saudi Arabia.

Staff can communicate using local PSTN numbers across multiple countries, regardless of where they are physically located.

Consistent, secure network infrastructure across all branches and datacenter offices.

BMS, monitoring, and facility operations run on a reliable, segregated network designed according to best practices.

Seamless remote deployment, saving time and reducing in-country technical overhead.

A scalable framework ready for future datacenter locations and expansions.

Outcome

4

Datacenters supported across Qatar and Saudi Arabia

3

Countries connected under one telephony and network architecture

100 %

Cloud phone system adoption across all branches