Long-Term Managed IT Partnership Driving Efficiency and Growth

Client:

International Construction & Development Group

Solution Type:

IT Services

Industry:

Construction / Infrastructure / Global Operations

Functionality:

Managed IT Services · Outsourced CIO · Process Standardization · Automation · Performance Visibility

General Info

After years of expansion into new regions, the client needed a more consistent and reliable way to manage its IT operations across offices.

Each location had its own tools, vendors, and processes, making support slow, reporting unclear, and decision-making difficult.

Zakini became the client’s long-term managed IT partner, taking responsibility for operations, support, and strategic direction.

By creating structure, standardizing tools, and introducing proactive monitoring, Zakini turned IT into a predictable, transparent, and scalable operation that supports the company’s day-to-day performance and long-term goals.

01

Project Overview

Under a multi-year managed services agreement, Zakini manages all aspects of the client’s IT environment from user support and systems monitoring to technology planning.

This partnership provides structure, visibility, and a clear roadmap for IT, allowing the company to focus on growth while Zakini ensures everything runs smoothly behind the scenes.

02

Challenge

The organization faced:

• Inconsistent IT processes across different countries and departments.

• Lack of visibility into issues, system performance, and costs.

• Reactive troubleshooting that slowed productivity.

• Difficulty aligning IT priorities with business needs.

• Unclear accountability among regional vendors and teams.

03

Solution

Zakini built a standardized IT management model designed for efficiency and clarity:

• Unified IT processes for support, maintenance, and project delivery across all offices.

• Central monitoring tools that detect and resolve issues proactively before users are affected.

• IT documentation and asset platform providing real-time visibility into systems and changes.

• Performance dashboards tracking uptime, requests, and response times.

• Regular strategic reviews to prioritize upgrades, security, and business needs.

• Vendor coordination and consolidation to simplify operations and reduce costs.

• Continuous improvement loop, refining systems based on performance data and feedback.

04

Result

The client now benefits from a reliable and predictable IT operation that grows with its business:

The project achieved:

• Faster support and fewer disruptions across all regions.

• Full visibility into system performance and priorities.

• Simplified operations through standardization and proactive management.

• Stronger alignment between IT investments and business goals.

• Ongoing optimization, with Zakini acting as a trusted partner — not just a service provider.

  This partnership continues to evolve, helping the company stay secure, productive, and ready for the future.

Outcome

200%

Increase in efficiency since partnership began

30+

Offices supported worldwide

100 %

Systems monitored and standardized